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FAQs

What is social listening?

Social Listening refers to the process of gathering and monitoring online public conversations to improve the understanding of consumer (and overall market) mindsets and behaviors.

How can Social Listening help your brand grow?

Social Listening allows you to better understand how consumers discuss and perceive your brand, products, competitors, industry, key events, and more. Having a better understanding of both live and historical consumer mindsets and behaviors enhances the development of successful business strategies.

How does the D-TAG Analytics Platform gather data?

D-TAG Analytics relies on in-house data crawlers as well as partnerships with various premium content aggregators in order to provide a constant stream of multi-channel live and historical data.

What languages can the D-TAG Platform analyze?

Currently, we support 31 Natural Language Processing languages leveraging our access to market-leading technology. Additional language localization for a currently inexisting language may be done upon request. Please consult our website for an updated list of covered languages.

Which languages are available for the D-TAG Platform UI?

The Platform and its Dashboards are available in English, German, Czech, Hungarian, Slovak, and Croatian.

Can I customize my subscription and D-TAG Platform experience?

Yes, D-TAG Analytics is mindful of the various special requests needed by our Clients to ensure a satisfactory use of our Platform. Please contact support@ditag.eu for more information.

Can I cancel my subscription?

Yes, however your payment terms and access to the platform shall remain subjected to your current signed subscription contract agreement.

Can I opt for a monthly subscription instead of annual?

Non-annual subscriptions are available on a special case-by-case basis. Please contact support@ditag.eu to explain your use case.

How can I contact Support?

D-TAG Platform support is available within the Platform under the Help Section. You may also directly contact support via an email to support@ditag.eu

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E-mail: social@d-tag.com
Telephone: (+1) 202 870 7515

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